Booking Terms and Conditions

CONISTON COTTAGES LTD IS AN AGENT ACTING ON BEHALF OF THE COTTAGE OWNERS.

PAYMENT

*A deposit of £100 per week is required on booking: this may be by cheque, credit or debit card. The balance of the cost is due 6 weeks before the arrival date and again may be by cheque, credit or debit card. Holidays booked less than 6 weeks prior to the arrival date are payable in full on booking. All bookings are subject to a £10 non-refundable booking fee, payable at the time of booking. We accept Visa DebitVisa CreditMastercard DebitMastercard Credit and JCB.

CANCELLATION

Once a booking has been made, the guest is responsible for the full cost of the holiday unless we are able to re-let. We will endeavour to re-let in the event of cancellation, but this will be subject to a £25 administration fee. We recommend all guests consider travel insurance, as they would if travelling abroad.

CHECK-IN AND CHECK-OUT

Due to the increase in cleaning to the highest standard now the check-in time is from 5pm on the arrival date and check-out no later than 9.30am on the departure day.

HYGIENE RELATING TO GUESTS AND CONISTON COTTAGES RESPONSIBILITY

Protocol relating to Covid-19

 Cleaning

  • All cleaners will be wearing PPE medical grade when working and will be changed between cottages and different tasks, as required.
  • Cottages will be deep cleaned between guests using a high grade anti-viral cleaner ‘ LOG 7’ standard.
  • We have conducted risk assessments on all cottages and are following all of the government guidelines regarding hygiene and social distancing.

Check-In

  • We will be asking you to check-in at 5pm. Please contact us when you have checked in.

 Check-Out

 We will ask you to check-out by 9.00am at the latest.

  1. Please leave all the windows fully open.
  2. Strip all bedding and place in the bags provided and put in the entrance area.
  3. Remove all rubbish and place in the appropriate outside bin, recycling or general waste including all open food items and use the recycling facility in Coniston village before departure.
  4. Ensure that all cutlery and crockery is either washed properly or placed in the dishwasher and switched on.
  5. Please check that you have all your belongings as we will not be posting left items.
  6. Leave the keys in the back of the door or the key safe and TEXT or CALL to let us know that you are leaving.

UPDATED GUIDANCE IF A GUEST IS DISPLAYING SYMPTOM OF CORVID-19

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation they must leave immediately and inform the accommodation provider.  Any other member of the group should also leave and go home to self isolate and get tested immediately. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

Please be aware that should guests end up staying whilst infected they will be liable to pay for all affected bookings because of their extended stay. This covers cancellations where other guests are required to leave or are unable to arrive due to the presence of a COVID-19 onsite.

We are ensuring that the property that you have booked will be cleaned and sanitised to the COVID-19 Ready Guidelines from PASC UK.  We have produced a Risk Assessment relating to COVID-19 and Legionella and this can be seen on demand, and is also available on our website at www.conistoncottages.co.uk

GDPR

On the 25th May 2018 the rules relating to General Data Protection Regulations changes. It is therefore necessary for Coniston Cottages Limited to advise you of the nature of these rules and obtain your written consent to the information we hold about you and what we do with it. You will be given details of this. Please read the notifications carefully and if appropriate sign to confirm you agree to Coniston Cottages Limited policy on this matter. You have the right to revoke your consent at any time. If you have any queries or concerns please contact Coniston Cottages Limited Data Protection Officers: Stuart Granger or Sandy Childs.

The GDPR sets out the principles which data controllers and processors must comply with when processing personal data. These principles form the core of the obligations of the date controller and will usually form the basis of any claim that a data controller has not complied with its statutory duties.

Lawfulness, fairness and transparency. Personal data must be processed lawfully, fairly and in a transparent manner in relation to the data subject.

Purpose imitation. Personal data must be collected only for specified, explicit and legitimate purposes. It must not be further processed in any manner incompatible with those purposes. Data minimisation. Personal data must be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

Accuracy. Personal data must be accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.

Storage limitation. Personal data must not be kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed.

Integrity and confidentiality. Personal data must be processed in a manner that ensures its appropriate security. Accountability. The date controller is responsible for, and must be able to demonstrate, compliance with the other data protection principles.

Who we are.

At Coniston Cottages Limited we do all we can to respect your right to privacy and your personal information. We are  Holiday Cottage Rental business and this notice sets out a summary of what we do with your information in order to run our business and provide our customers with products and services.

The information we use and where we get it from:

We only collect information provided by you: Name, address, telephone number, email address, details of the services supplied or enquired about, amount quoted / payable / paid / and method, delivery details.

This information will be used to:

  1. Provide you with information
  2. Process your reservation and supply the services
  3. Assist you should any after sale matter arise
  4. To provide you with details of the transaction eg. for further bookings or insurance purposes.
  5. To comply with laws and regulations that apply to Coniston Cottages Limited eg. dealing with HMRC and F.C.A. (and this includes giving details to our Accountants).

Sharing your information

This information will not be given to any third party for marketing purposes nor will we contact you directly when carrying out a marketing campaign (other than by Facebook / twitter should you sign up for these).

Information:

All information given is stored by us either by way of hand-written documentation or on a computerised accounts system. This is only accessible by designated Coniston Cottages Limited employees or professional third parties acting on our behalf e.g. Accountants.

Security

We will keep your personal data secure and only store it for as long as necessary and only for the purpose of providing services under your contract or to fulfil legal/ statutory obligations. Once personal data is no longer needed (or you request us to) we will destroy it securely as soon as is practical.

Contact

If you require any further information about GDPR please contact Stuart Granger or Sandy Childs who will also deal with any requests to remove or amend any data held.

Your Personal Data

We do not keep, use, share or distribute your personal details for any purpose other than to complete the booking which you have contracted into.

PETS

Pets may be brought into the Little Byre, The Olde Bakehouse, The Barn, The Buttery, The Joiners, Long Meadow and Fell Cottage . There is a nominal charge of £20.00. Please advise at the time of booking.
Animals should not be left unattended and must be kept under control at all times. Please ensure that any dog poo is picked up and disposed of  in general waste bin provided.  Each cottage is offered on the basis of the number of animals agreed at the time of booking.  Please read the extra information in the main site.

OCCUPANCY

All cottages are available from 5pm on the day of arrival until 9am on the day of departure.
Each cottage is offered on the basis that no more than the maximum number of people as specified in the property details shall occupy the cottage, unless express permission is obtained at the time of booking. If this number is exceeded we reserve the right to curtail the holiday.

DAMAGE/EXCEPTIONAL CLEANING

Guests must agree to take care of the cottage and to leave it clean and tidy. Any breakages must be notified to us immediately and paid for. We reserve the right to make a charge for damage to the cottage or for exceptional cleaning. This includes non-adherence to the check-out procedures above.

SMOKING

All cottages are strictly non-smoking. Please note that failure to observe the No Smoking policy will result in a £200.00 exceptional cleaning charge to cover removal of the after-effects of tobacco smoke.

ACCESS

The owner or his agent shall be allowed access at any reasonable time for essential inspection and maintenance purposes. Where possible this would be by prior arrangement. We will abide by all government Covid-19 guidelines should we need to access the property during your stay.

COTTAGE AVAILABILITY FOR LETTING

If for any reason beyond our control the cottage is not available, or has been rendered unsuitable for holiday letting (e.g. by fire damage) on the date booked, all rent and other charges paid by the holidaymaker will be refunded in full, but there shall be no further claim against Coniston Cottages or the cottage owner.

INSURANCE

We highly recommend all guests take our travel insurance when going on holiday.