Coniston Cottages

UPDATE: Thursday May 22, 2020 – Coronavirus latest information

With the safety of our guests and staff in mind, and in line with government advice on the coronavirus outbreak (COVID-19), we’ve made the decision to extend the temporary closure period of our holiday operations until July 3, 2020  unless we receive updated government and police advice. THIS WILL BE REVIEWED DAILY AS THE SITUATION CAN CHANGE QUICKLY.  We are closed all of May and June so any booking due to arrive during this period need to be postponed.  We will update this page daily where appropriate. Please contact us to rearrange your dates at no cost to you.

All of our holiday cottages are now closed and we’re no longer taking bookings for the arrival date up to July 3, 2020.

We know this is disappointing news, however the health and safety of our guests, members, volunteers and staff is our top priority.

If you’ve booked to stay with us during this time of closure, you can postpone your holiday. If you’d like to get started on rearranging your booking now, you can email your proposed new holiday dates to enquiry@conistoncottages.co.uk – please see more information on how to check availability below. You can also call us on 015394 41114 and we can assist in amending your booking.

We thank you for your patience and support at this difficult time.

Please note:

While we’re currently monitoring the situation daily, we appreciate you may want to get your new holiday booked in for a future date. Please take a look at our home page and check the future availability for your postponed holiday booking. Once you have found new dates to suit your party, please send an email with your preferences along with your current booking reference number to enquiry@conistoncottages.co.uk.  Thank you again for your patience in these exceptional circumstances.

What does this mean for me?

We appreciate this will be disappointing news and we still want you to have a holiday to look forward to. Therefore, if you’ve booked to stay with us during this time of closure, please contact us to move your holiday to another time of your choosing. We’ll also waive the administration fee.

How do I postpone my holiday?

Just contact us by email or telephone and we can help you to rearrange everything regarding the booking.

We completely understand your disappointment and, although the usual route in these circumstances would be for you to claim on your travel insurance, we still want you to have a holiday when we re-open. If you have paid a deposit and your balance is due it is important to pay the balance so that in the future you wish to cancel the booking you can claim against your travel insurance or credit card insurance scheme providing you pay by credit card!

Therefore, we’re offering all affected guests the chance to postpone their holiday any time up to 24 months from their original booking with no administration costs. Please do let us know the dates you’d like to reschedule your holiday to and we’ll amend your booking so you have something to look forward to. If you’re not sure of the dates you’d like to postpone your holiday to, we’ll simply hold your existing booking until you’ve had the chance to check with your party and choose a new date.

Why has the holidays closure now been extended to July 4, 2020?

The well being of our guests, supporters, volunteers and staff is our top priority and we are regularly reviewing our holidays closure, in line with government advice.

Understandably, we have experienced a high volume of requests from guests to rearrange May and June bookings. Extending our closure to July 3, 2020 means we can more proactively and efficiently meet this demand, while maintaining our high standards of service and care. Should government guidelines change regarding then we will of course notify you.

Will the holidays closure extend again?

These are rapidly changing circumstances and while we hope that we will be able to reopen and welcome guests again from June 1, 2020 we are reviewing this on a regular basis and will keep all of our guests informed of any changes via this page.

We plan to review all July holidays in the week commencing June 8, 2020 and if your holiday is affected due to government recommendations, we’ll amend this page accordingly to give you the opportunity to postpone your stay.

What if I want to cancel my holiday?

If you’d like to discuss your booking further or would like support on claiming on your travel insurance due to cancellation, please let our team know on enquiry@conistoncottages.co.uk or call on 015394 41114.

I have an urgent enquiry – how can I get in touch?

If your query is really urgent and can’t wait, please email us at enquiry@conistoncottages.co.uk  or call 015394 41114.an we will do our best to help you.